First published

Apr 20, 2021

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Technology; How to stop your tech from taking over

Technology — the amazing tool that lets us connect with pretty much anyone, anywhere and at any time. Here’s how to make sure constant connection doesn’t get out of hand.

We’ve all seen it. You have a work WhatsApp group, you use it to share comedic dog memes and photos of your lunch. You dip in and scroll through a few messages, every now and then — when you feel like it. Sometimes you get involved, sometimes you don’t. There’s no pressure. It’s all just for fun.

Suddenly things change.

As you scroll past a photo of Bob’s vegan lasagne, you see a message from Susan asking everyone to share their thoughts with HR on a potential restructure. Just past the 14 photos of Billy’s new puppy, there’s a message from Alex about a serious customer complaint. What was once informal and optional has amalgamated with formal requests and mandatory reading. In addition to keeping on top of your emails, Slack and Teams — work now requires you to read every social media message, as soon as it pops up on your mobile.

There’s two problems with this (all too common) scenario:

The technology isn’t helping:

When people are expected to use too many tools, it makes them inefficient.

The culture isn’t healthy:

When people are expected to be at work all the time, it makes them sad.

If technology is making things take longer than they need to and your people are feeling overwhelmed, it’s time to stop and assess the situation.

Here’s who to talk to and what to ask:

Questions for a helpful and healthy digital workplace

Ask your team:

  • Which tools they couldn’t live without, and why.
  • Which tasks take them the longest, and why.
  • If they have ideas about how to speed these tasks up.

Ask your customers:

  • For feedback on the service you've given recently.
  • If they’ve noticed any changes, good or bad.
  • What their preferred method of communication is, and why.

Once you’ve got a clear understanding of what people want (and need) you’ll have the basic info needed to move towards working in a helpful and healthy way.

Helpful and healthy working means

  • Choosing tools that suit your organisation.
  • Being clear about which tools your organisation does and doesn’t use, and why.
  • Giving your team clear guidelines on how to use the relevant tools.
  • Championing a ‘break’ routine.


If you need help to map out where you’re at — we can help. By speaking to you, your people and your customers — we can quickly paint an independent picture of your organisation. Once you’re clear about where you’re at, choosing the right options becomes simple.

Post by Georgina Barrett

Choosing the right Digital Tools Annie Spratt 9 Ks Zmv Sy Ht Y Unsplash

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